The Point

User Experience, User Interface


The Point is a digital platform for young people moving on from Centrepoint’s services. A safe space for ex-residents to ask questions, get advice, and keep Centrepoint on their radar.

The platform has been developed in partnership with the Youth Homelessness Databank. I have worked closely with both current and ex-residents of Centrepoint over the last 18 months to understand their key needs, how they relate to each other, uncover case studies and interrogate what it means for them to be part of a community.

The platform is currently in Beta, with plans to move to native app in the next year. It is live and used regularly by users in London and Bradford.

We have worked closely with both current and ex-residents of Centrepoint over the last 18 months to understand their key needs, how they relate to each other, uncover case studies and interrogate what it means for them to be part of a community.

This was done with a combination of workshopping, one to one testing and interviewing, as well as organising a series of regular meet-ups for ex-residents to get together more casually, which are now organised and promoted via the platform.

Two young people were appointed as part of the team to represent and rally the community, who I have worked with since the beginning of the project.

The earliest iteration of the product was a simple texting service, where young people could text in a question to an advertised number. The user would receive a response within 48 hours, from a staff member or fellow ex-resident.

All questions and responses were automatically posted to a live notice board, which ex-residents could browse in their own time.

We also built a set of rapid prototypes on Marvel, which we used to test different contexts under which ex-residents could form a community.